Habivista ("we", "us") is operated by Azunus Realty Consult. This policy explains what information we collect, how we use it, and the rights you have under Ghana's Data Protection Act, 2012 (Act 843) and equivalent law where you live.

1. What we collect

Account details: name, email address, phone number, role (renter, buyer, agent, developer, landlord, partner), preferred language.
Verification artefacts: identity documents, agency licences, ownership proofs, business registration documents.
Listing & transaction data: properties you list or save, viewing requests, inquiries, bookings, payment metadata.
Activity data: searches, saved listings, messages, viewing requests, device, approximate location, usage analytics.
Communications: support tickets, chat transcripts, call recordings (where notice is provided).

2. Legal basis for processing

Performance of a contract — running the marketplace, enabling listings, processing bookings.
Legal obligation — KYC, anti-fraud, tax records, court orders.
Legitimate interest — service notifications, abuse detection, security logs.
Consent — marketing emails, optional analytics, location sharing.

3. How we use your data

Run the marketplace — show relevant listings, route inquiries, process bookings.
Verify identity and listings, detect fraud, and enforce platform policies.
Send transactional notifications (saved-search alerts, inquiry replies, viewing confirmations).
Improve the product through aggregate analytics — never profile-level tracking across third-party sites.
Comply with legal, tax, and regulatory requirements.

4. Who we share with

Counterparties — when you contact an agent or landlord, both parties can see the messages and your stated name.
Verification reviewers — internal team and contracted reviewers bound by confidentiality.
Payment processors — Stripe and other licensed processors handle card data; we never store full card numbers or PINs.
Sub-processors — see our sub-processors list for the current set of vendors that touch your data.
Authorities — where compelled by valid legal process under Ghanaian law.

We do not sell your data.

5. International transfers

Some of our infrastructure providers operate outside Ghana (e.g. our hosting and email providers operate in the EU and US). Where data leaves Ghana we rely on contractual safeguards equivalent to the protections under Act 843.

6. Your rights

Access and export the data we hold on you.
Correct inaccurate details.
Delete your account and data, subject to legal retention (e.g. tax records).
Object to processing and withdraw consent at any time.
Lodge a complaint with the Ghana Data Protection Commission (DPC).

7. Retention

Active account data is retained while your account is active. After closure, inactive data is deleted within twelve months, except where we must retain it for legal, tax, or dispute-resolution reasons.

8. Security

We use industry-standard encryption in transit and at rest, role-based access controls for staff, audit logging on sensitive actions, and regular security reviews. No system is perfectly secure — please choose a strong, unique password and enable two-factor authentication where available.

9. Children

Habivista is not intended for users under eighteen. We do not knowingly collect data from children. If you believe a child has signed up, contact privacy@habivista.com and we will remove the account.

10. Changes to this policy

We may update this policy. Material changes are notified by email at least fourteen days before they take effect. Continued use after the effective date constitutes acceptance.

11. Contact

Data questions: privacy@habivista.com. We acknowledge requests within seven days and respond substantively within thirty days.

Privacy policy