This policy describes when refunds and cancellations are available across Habivista's paid services.

1. Plan subscriptions

Monthly plans — cancel any time; access continues to the end of the current billing period; no pro-rata refund.
Annual plans — full refund within fourteen days of first purchase if you have not used premium features. After fourteen days, no pro-rata refund unless required by law.
Plan downgrades — apply at the next renewal; no mid-cycle refund.

2. Capture services (3D tours, photography, floor plans)

Full refund if cancelled at least seventy-two hours before the scheduled visit.
Fifty percent refund if cancelled within seventy-two hours of the visit.
No refund once the capture crew has arrived on site, except where we cancel for our own reasons.
If the captured assets are below quality standards, we re-shoot at no cost — let us know within seven days of delivery.

3. Featured listing & promotion fees

Promotion fees are non-refundable once the promotion period has started, except where the promotion did not run for technical reasons attributable to Habivista — in which case we re-run or refund.

4. Booking deposits between users

When a tenant or buyer pays a deposit through Habivista's escrow flow, refundability is governed by the booking agreement between the two parties. Habivista holds the deposit and releases it according to that agreement, intervening only where the documented terms are clearly breached.

5. How to request a refund

Email billing@habivista.com with the order reference and the reason. We acknowledge within two business days and process eligible refunds within ten business days, returned to the original payment method.

6. Chargebacks

Please raise a refund with us before issuing a chargeback through your bank or card network. Unjustified chargebacks may result in account suspension and recovery costs.

7. Statutory rights

Nothing in this policy reduces statutory consumer-protection rights you have under Ghanaian law or, for diaspora users, the equivalent law where you live.

Refund & cancellation policy