Your lead inbox and response-time score

Every Habivista message about your listing — viewing requests, price questions, document queries — drops into your lead inbox at /agent/leads. The platform measures how fast you respond and uses that score in your verification standing.

The score

Habivista calculates median first-response time over a rolling 30-day window. The bands:

• Green — under 4 working hours.
• Amber — 4–24 working hours.
• Red — over 24 working hours.

Verified agents are expected to maintain Green or Amber. Two consecutive Red months suspend the verified badge until the next quarterly review.

What counts as a response

A genuine reply that answers the inquirer or asks a clarifying question. Auto-replies, "I'll get back to you", and silence don't count.

Tips that move the score

• Turn on the email notification at /agent/settings/notifications so leads come straight to your inbox.
• Set up a saved reply for the most common openers ("Is this property still available?").
• Schedule end-of-day inbox sweeps — a 5pm batch reply still beats overnight silence.
• Mark leads as "not for me" rather than ignoring them — that closes the response loop and removes them from your timer.

When the score is unfair

If a lead is spam or the inquirer is impossible to reach, mark it accordingly in the inbox. Habivista's review excludes those from your score.